Refund and Returns Policy

1. Order Cancellation & Address Modifications

We process orders rapidly to ensure fast delivery. You may request to modify or cancel your order within 12 hours of purchase by emailing vexaro7284@outlook.com with your order number.

• Before Shipping: If your order has not been dispatched, we will process a full 100% refund immediately.
• After Shipping: Once a tracking number has been generated and dispatched, the order cannot be canceled in transit. You may return the package upon arrival in accordance with our return guidelines below.

2. EU Statutory Right of Withdrawal (14 Days)

To exercise your right of withdrawal, you must inform us of your decision by sending an unambiguous written statement to vexaro7284@outlook.com prior to the expiration of the 14-day period.

3. Voluntary 30-Day Global Return Policy

For customers in the United States, Canada, Australia, and worldwide, Auvoras provides a voluntary 30-day return window calculated from the date of package delivery confirmation.

Eligibility & Return Conditions:

• Items must be in original, unworn, unwashed, and undamaged condition.
• All original brand tags, labels, hygiene seals, and original packaging must remain intact.
• Receipt or valid proof of purchase (order number / confirmation email) is required.

Non-Returnable / Exempt Goods (Hygiene & Safety):

For health protection and hygiene reasons, the following items are non-returnable once opened or worn, unless defective upon arrival:

• Swimwear, lingerie, bodysuits, and undergarments (if hygiene strip is removed).
• Pierced jewelry and cosmetics.
• Customized, personalized, or clearance “Final Sale” items.

4. Free Replacement for Damaged, Defective or Incorrect Items

We perform strict quality control prior to shipment. However, if you receive a damaged, defective, faulty, or incorrect item:

1. Contact us within 7 days of delivery at vexaro7284@outlook.com.
2. Provide your order number, a brief description of the issue, and clear photos/videos showing the flaw or shipping label.
3. Once verified, we will dispatch a free replacement item immediately or issue a 100% full refund, at your preference. You will not be charged any return shipping costs for defective items.

5. Step-by-Step Return Process

1. Submit Return Request: Email vexaro7284@outlook.com with your order number and reason for return. Do not send items back without prior authorization.
2. Receive Return Instructions: Our support team will respond within 24–48 hours with the designated return warehouse address and a Return Merchandise Authorization (RMA) code.
3. Ship the Package: Pack the item securely and ship it back using a trackable logistics carrier. Provide the tracking number to customer support.

6. Return Shipping Fees & Restocking Fees

• Restocking Fee: Auvoras charges $0 Restocking Fees. No administrative fee will be deducted from your refund.
• Return Postage (Change of Mind): For standard preference returns (e.g., incorrect size selection, change of mind), the customer is responsible for the direct cost of return shipping. We strongly recommend using a trackable shipping service.
• Return Postage (Defective/Seller Error): Auvoras covers 100% of return shipping costs or provides a prepaid label if the return is due to damaged goods or a shipping error.

7. Refund Processing & Reimbursement Timeline

Once your return package is received at our designated warehouse, our team will inspect the item within 2 business days.

Upon approval, your refund will be issued to your original payment method (e.g., Credit Card, PayPal) within 5 to 7 business days.